(Frequently Asked Questions)
At Stefanie Jayne’s we have put together a quick FAQ guide to assist in your shopping experience.
What Shipping Methods Are Available?
We may post your item either by Royal Mail, ParcelForce, UPS, FedEx or any other courier. In time will only be choosing one courier for our posting of items.
How Long Will It Take To Get My Package?
Delivery time will depend on the area we are delivering to. Please visit our Shipping page for full information.
What Payment Methods Are Accepted?
We accept payment methods from the following vendors, instore and online.
Is Buying On-Line Safe?
Yes. We have ensured that our website complies with all legal requirements and have carried out extensive measures to protect your data and details. Our website is SSL encrypted, so data inputted is transmitted to us and from us in a secure encrypted method. You can see this by the visible HTTPS and green padlock next to our name.
Orders and Returns
How do I place an Order?
Simply select a shopping category found from the menu, and click on the products you wish to view/buy. Then click add to cart and the rest is simple. At the top of every page are a set of icons, prompting you with your profile, your account, your shopping cart, and a search form. Clicking on the cart will take you to the Cart and Checkout pages.
Do I need an account to place an order?
Yes. You can login or register for an account during checkout or anytime from the top Profile menu.
Who should I to contact if I have any queries?
If you need to contact us you can do so from the following methods.
- Fill out the Contact Form on the Contact Us Page
- Call us on 01536 601 156
- Email at [email protected]
How Can I Cancel Or Change My Order?
Should you wish to cancel your order after you have made payment but before item has been dispatched, please contact our team straight away on 01536 601 156 and we will be able to assist you.
Should you wish to exchange your item, you can do so. Please contact us to make a request.
How Do I Track My Order?
You can track your order anytime, without logging in. Simply click on Order Tracking (found at the bottom of every page under Customer Care). From there enter your email linked to the order along with the order number.
Note this is for internal tracking and not courier tracking.
How Can I Return a Product?
Please visit our Return & Refund page for full information on how to send back your item.